Stand out in the crowded contact center space with powerful content

Contact Center

I’ve interviewed over 120 contact center leaders.

It’s fair to say I know a bit about the contact center space. If you need content strategy or copy that engages contact center managers or directors, I’d be happy to help. 

My past and present clients include NICE CXone, Serenova, UJET, and Playvox. For the past five years, I’ve been NICE CXone’s primary case study writer, which gives me the opportunity to regularly interview contact center leaders in order to understand their challenges, how they’re solving them, and why my client’s solution is a good fit. For my other clients, I’ve written eBooks, infographics, trends guides, and more.

The contact center industry is one of my favorites because it’s very human-focused.

The emphasis on delivering outstanding customer and agent experiences makes writing content for this space meaningful. 

"in-depth knowledge of the contact center industry"

“Kim created 100+ case studies for my previous employer, a contact center software company. The case studies she wrote were critical for our sales enablement team to provide testimonials to prospective customers.

“Kim’s professionalism and her interviewing and writing skills really showed through. Not only does she have in-depth knowledge of the contact center industry, but she’s also a great writer. As a result, the case studies were a favorite tool of our sales team to share with their customers.

“I would definitely recommend Kim if you have any writing needs, and I hope we work together again in the near future.”

Stephanie Brewer
Customer Marketing Manager, Advocacy and Engagement, Tradeshift

I can help.

If you’re a contact center marketing leader who needs an extra hand, I can help. I understand the latest technologies through my work with a broad range of contact center SaaS companies. I also understand contact center buyers’ priorities and concerns, including the reality that they’re crazy busy and have little time to sort through the hype.

We’ll work together collaboratively to help you rise above the noise so your messaging and content are on point and engaging for your target audience.