Quick pop quiz for technology marketers:
1. For which type of purchase do you think IT buyers want more information – a complex technology purchase or a more commoditized one like a laptop or tablet?
2. For which of these purchases – a complex or a commoditized – do IT buyers rely most heavily on peer recommendations?
Developing personas for each of your key buyers is one of the best time investments you can make. But once you've created them, there's always room for refinement.
(For more on buyer personas, see my previous post where I interview Adele Revella: "The #1 Thing All Technology Marketers Should Do".)
If you’ve read my blog, you likely know I am a HUGE advocate of regularly interviewing customers or prospects. Here is a real-life example of the outstanding benefits companies can reap if they regularly converse with their customers.
UBM TechWeb recently published an interesting report on what technology buyers want from their vendors’ content. As you might image, it didn’t involve requests for more product datasheets.
Rather they want fact-based, best practices-oriented content that helps them make purchasing decisions. Although this research is focused on the technology industry, the results can be applied to most any complex, B2B purchasing cycle.
(To see the what buyers don't want in your content, visit my post: "Technology Buyers' Biggest Marketing Turn-offs.")
When it comes to content – planning it, creating it, using it – Product Marketing’s role is often unclear. In many organizations, the role of content creator and planner is the Marketing Communications team. They handle outbound marketing execution, and hence, take the lead in content creation and distribution.
But given that Product Marketing is often a key business owner for a particular product or service, and probably cares a good deal about how their product is being marketed to buyers, it makes sense to include Product Marketing in content marketing efforts.
Plus product marketers have the buyer knowledge to create really good content. No one else in Marketing likely knows as much about their buyers as the product marketers.
It will Transform Your Team into Your Company’s Most Valuable Asset
Adele Revella is the queen of buyer personas. I was fortunate, early in my career, to attend Adele’s “Effective Product Marketing” class. It’s where I first heard of buyer personas and their positive effect on your organization, your revenue, and your professional reputation.
And Why MSU’ing is the Pits
Now, yes, I did attend Michigan State University, but MSU’ing is not about college. It’s about Making Stuff Up (that term is courtesy of Pragmatic Marketing) and it’s a rotten thing to experience if you’re in technology marketing.
If you’ve been a marketer for any length of time, you know that MSU’ing is not fun. It can cause the average marketing manager to sweat bullets.
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